E-Prime Knowledge Base

1329 - INFO: How to send a tech support report to PST representatives

There are times when functionality within E-Prime may not be working on your system. These areas are most commonly upon initial installation and usually deal with a driver conflict or update requirement. PST has included a utility that will collect information about your machine's hardware and drivers as it relates to the E-Prime system to help troubleshoot any issues that may arise. The process is very simple. You first open the tech support dialog, generate the report, and send it to a PST representative for further review to diagnose any problems.

Open the Tech Support Dialog

Option 1 - From within E-Studio
From the Help menu, click on About E-Studio...

From the About E-Studio dialog, click on the Tech Support button

Option 2 - Download the latest update from the web
Download and run http://www.pstnet.com/downloads/misc/tsdialog.exe

Option 3 - From E-Prime CD
Run TSDialog.exe from the Support folder on your E-Prime CD

Generate the Tech Support Report

From the Tech Support Dialog, locate and click on the Generate Report button as shown in the figure below.

Save the file to be generated.

After the report is generated, attach it to a web support request as directed by a PST representative.

This topic applies to:

E-Prime 1.0.
E-Prime 1.1.

This topic was created on:
Updated on 8/13/2002 3:37:00 PM (GMT)

This topic was last updated on:
Updated on 8/13/2002 5:02:00 PM (GMT)

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